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Learn how you can mitigate the effects of conflict in the workplace, and even transform conflict into productivity, using the strategies outlined in this Conflict Management course for managers. we’ll cover the basic principles of conflict and explore the difference between functional (good) and dysfunctional (bad) conflict. Discover expert techniques for resolving conflict that interferes with performance and stimulating conflict that encourages innovation.
As you work at your own pace through the modules of this course, you will encounter a variety of engaging learning aids, including in-line quizzes, demonstrative videos, and links to further reading. Earn a certificate of completion and evaluate your comprehension by taking the accompanying final online test.
In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information:
Learner name:
Course title:
Completion date:
Course type: (online self study course)
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