TelePro Series: ‘Connecting’ with the Customer – Establishing Rapport

Developing strong rapport with customers is the key to building long-term relationships and retaining their business. This course explains how to make a personal connection during the first call. Discover how to create and practice an effective greeting to use every time you answer the phone, helping to immediately set a positive, professional tone with your caller. You will also gain plenty of tips on how to show your respect and courtesy to the caller to maintain your positive rapport throughout the call. This course features audio narration, links to supporting information and quizzes to check your understanding of the material. Take the final exam to earn a Certificate of Completion. This is the third module in the TelePro Online program.