Managing Disputes in a Unionized Workplace

From informal mediation to formal grievance procedures, this course outlines effective strategies you can use to resolve disputes in a unionized work environment. You will learn why workplace disputes occur and the different roles and responsibilities involved in dispute resolution. Discover when to use informal mediation and follow the 7 stages of a mediation session to increase your chances of a successful result. The course also reviews the different types of grievances, how to handle a grievance procedure step-by-step, and how to use a mediation session and arbitration hearing during a grievance procedure.
This 50-minute course features engaging videos and case studies to provide clear and detailed examples of dispute resolution in process. Exercises and quizzes complete the learning experience. Take the final test at the end to earn a Certificate of Completion.
In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information:
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Course type: (online self study course)