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TelePro Series: Managing the Call – Effective Listening

This training course teaches employees to listen actively and respond effectively in order to improve their phone communication and build better workplace relationships. You’ll learn 5 active listening techniques to keep you engaged and attentive on the phone, and to help get your ideas across. You’ll discover how to respond to the speaker to confirm that you are listening closely even when they can’t see you. You’ll also gain valuable tips and tricks to help you overcome the many obstacles to active listening.
This interactive course is Module 6 in the 12-module TelePro Online program. It features engaging audio narration and colorful graphics, interactive activities and a final quiz to test your knowledge of the material.

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