Quality Communications

This course provides an overview of quality communication, ensuring you and your business are protected from legal repercussions that can arise from miscommunication. The course outlines the importance of understanding your audience and how to avoid behavior that can form the basis of a lawsuit. It shows you how to recognize your limits and how to say what you mean when you communicate so that information isn’t misunderstood. You’ll also learn about record keeping and the boundaries of attorney-client privilege.

The course includes narrated videos, real-life scenarios and self-assessment quizzes for an interactive learning experience. A Certificate of Completion is available upon finishing a final test with a score of 80% or higher.