Relating to Your Customers

If your customers are dissatisfied with the service they get, they will probably never tell you directly. Instead, they will simply take their custom elsewhere and may choose to share details of their bad experiences online. In a world where customers have a huge choice of suppliers and a wide range of options for sharing their views, no organisation can afford to offer poor service.
Using a series of dramatised scenarios around customer service both on the telephone and in person, this short film shows the impact of poor service and demonstrates techniques for delivering the very best customer experience.