Customer Service Training

Excellent customer service results in an excellent customer experience and that results in customer retention. Learn customer service basics in this course and how to create service standards that work. We’ll discuss how attitude and communication skills impact customer service, and how to interact with customers in a positive manner. You’ll discover that creating a sound set of service standards and implementing it successfully helps to keep all customer-facing employees engaged and productive.
Successful completion of this course provides you with the know-how to create memorable customer experiences, interactions that will turn your new customers into repeat customers.