Problem Behaviour: Types of Difficult People

Learn about pleasers, downers, control freaks, shirkers, steamrollers, snipers and fireworks.
This short course looks at the impact of problem behaviour and sets out some effective strategies for addressing it. Difficult people can have a huge impact on the working environment. Negative behaviours create stress and conflict and affect our sense of well-being and morale. They can also be extremely costly for organisations, leading to declining productivity and performance, breakdowns in communication, low morale, absenteeism and a rise in complaints and grievances. Developed in partnership with leading business psychologists, this briefing examines the impact of problem behaviour in the workplace and sets out effective strategies for tackling it.