The Relationship Skills of the Manager: Part B

In Part B of this 2-part series, you’ll learn how to interview individual employees and how to manage interpersonal issues of people on your team. You’ll identify the key points inherent in conducting interviews – learning the 6 rules of active listening, what characterizes poor listening, and actual meeting conduct. You’ll also learn how to structure your meeting efficiently and effectively. The second part of this course focuses on the successful handling of delicate issues among your staff.This course includes short videos, exercises and quizzes for a complete learning experience. Take Part A for more valuable tips on how to build relationships with your employees.