Handling Emotions Within Your Team: Part B

In Part B, you’ll learn how to respond appropriately to individual emotions, identify signs of team unrest, and provide solutions that work. Learning how to calm emotions of individuals in a team environment keeps performance on track and conflict to a minimum.In this course, you’ll learn to customize your approach based on different personalities, situations, and the emotional maturity of the person you’re interacting with. We’ll also discuss appropriate responses to emotions such as anger, fear, sadness and joy and how to set the tone of the conversation.With an estimated length of 15 minutes, this course uses a mix of animations, quizzes and matching activities to help ensure learning objectives are met. The second section of a 2-part series, the course begins with Handling emotions within your team – Part A.