Handling Emotions Within Your Team: Part A

The Handling emotions within your team – Part A course explains how to accept your employees’ emotions and work with them to prevent counter-productive behavior. The course touches on topics like how to use empathic listening to show your team you care about their concerns, how to identify when emotional unrest is brewing, how to detect the underlying needs behind employees’ emotions, and more. By the end of the course, you’ll understand your responsibilities towards your team and how to deal with displays of emotion professionally.With an estimated length of 15 minutes, this course uses a mix of animations, quizzes and matching activities to help ensure learning objectives are met. The first section of a 2-part series, the course is continued in Handling emotions within your team – Part B.