Assertiveness Toolkit: Part B

Learning to make a request assertively and how to say no are essential tools in the managerial role. Part B of our course helps you handle both situations effectively. When you make a request assertively, you’ll follow a 5-step structure to make a positive reply more likely. You’ll learn how to phrase requests so that you’ll be clearly understood. The ultimate goal is improve your chances of getting what you want. Sometimes you’ll need to answer a request by saying no. In this course, you’ll learn how to give a negative response that will be well received and understood.This 15-minute course provides insight into good practices when making requests and answering requests from others. It features short videos, real-life scenarios, quizzes and exercises to reinforce the material.