Developing Loyalty Through Customer Relationships

Learn how to practice excellent customer service at each stage of customer contact to build a mutually productive partnership with a loyal customer. In this course, you’ll learn how to increase customer loyalty by communicating effectively, understanding the customer’s perspective, and resolving problems promptly. This comprehensive course also covers how to build loyalty by developing micro-feelings of satisfaction in the customer, how to repair a customer relationship, and how to turn a consulting opportunity into additional sales without alienating the customer. Invest in your company‚It’s future with this 15-minute course that’s compatible with mobile devices for convenient viewing. It includes short videos, engaging exercises, quizzes and downloadable resources for future reference. US English version of the course.