Innovation, Culture Change, and Customer Obsession: How Leaders Can Drive Transformation

Learn more about customer-centricity with Thirty Minute Mentors: Innovation, Culture Change, and Customer Obsession: How Leaders Can Drive Transformation. This course features Kate Johnson, CEO of Lumen Technologies and one of America’s leading women in technology.

In this course, Johnson speaks with host Adam Mendler about how having a customer-centric approach can help drive change and innovation in an organization. Johnson offers insight based on her own experience and discusses the importance of performance management systems, trust and transparency on a team.