The Role of Apologizing in Conflict Resolution

It’s commonly believed that apologizing during a conflict will cause you to lose the advantage - or lose your case if you’re in a court battle. But as it turns out, apologies are one of the most effective conflict resolutions strategies there are, and they also result in better results at trial than if you don’t bother with them. This training course illustrates the role that apologies play in successful conflict resolution, and it may also help improve your computer’s efficiency. No promises on that last one, though. Another educational offering from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.