Remarkable Customer Service: How to Express Empathy

The ability to express empathy for your customers’ needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video course will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an animatronic dinosaur? You’ll just have to watch the video to find out. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.