Financial Services Business Skills: When Things Go Wrong

In this video course we discuss how to handle problems, mistakes, upset customers, and anything else that might go wrong. Making sure customers feel heard and believe their concerns will be addressed promptly is a great way to end a problem before it can really begin - but of course we’ll also show you a few ways to screw this all up. You can learn just as much by watching what not to do, and we’ve done a really good job of demonstrating that. Hope you enjoy another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.