Financial Services Business Skills: Customer Service Basics

This video course addresses several ways to deal with those pesky bloodsuckers known as customers. (The first thing we talk about is the importance of not thinking of them as pesky bloodsuckers.) We discuss some really intricate strategies like smiling, being nice, listening well, and other esoteric skills that somehow manage to elude way too many people. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.