Conflict De-Escalation for Face Covering Policies: Communicating with Difficult Employees

Your face covering policies won’t work very well if everyone isn’t following them. This video will show you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of empathy, unhelpful insults - this video has it all! (Hint - the ‘unhelpful insults’ aren’t actually a good approach, in case you were wondering. But sometimes it helps to see things done wrong in order to learn how to do them right.)