The human skills we need in an unpredictable world | Margaret Heffernan | TED Talk

In her TED Talk on problem solving and change management amid the digital transformation of our everyday life, Margaret Heffernan explores “The human skills we need in an unpredictable world.” The more we rely on technology, the fewer skills we have to confront the unexpected, says Heffernan. She offers examples of why we need less tech and more messy human skills--imagination, humility, and bravery to name a few--to solve problems in business. By developing these soft skills, we can be better managers and help teams with embracing change to create the workplace of the future.