Talking to Your Service Teams

The ‘Talking to your Service Teams’ micro-learning course helps you improve communication between senior management and frontline staff. Strong messaging to those responsible for customer service has numerous tangible advantages, and this video-based learning helps you to establish the four ‘P’s, a simple, but effective strategy, which brings numerous communication advantages. This learning will help you to summarise your current organisational activity and feed it back to the relevant parties, ensuring that those teams who are on the frontline are well supported.