Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences | Rick Barrera

The old cliché in business is that smart companies underpromise and overdeliver. But in a crowded marketplace, underpromising is a one-way ticket to oblivion. In¬†Overpromise and Overdeliver, Rick Barrera shows that today’s most successful companies master Touchpoint Branding — the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise.