What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business | Nicholas J. Webb

In a time of massive and continuous disruption, too many organizations are trying to optimize obsolete systems, policies, and training programs. What they really need to do is press the reset button and look at the world with fresh eyes. In What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business, author Nicholas J. Webb shares how innovative companies and their disruptive leaders reap the rewards of customer promotion, customer satisfaction, significantly lower marketing costs, and scalable growth and profitability.