Crucial Conversations: Tools for Talking When Stakes Are High | Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

We‚It’ve all been in situations where rational discussions get quickly out of hand, and this book summary of Crucial Conversations investigates the root causes of this problem. You‚It’ll learn techniques to handle such situations and shape them into becoming positive and solutions-oriented, while preventing your high-stakes conversations from turning into shouting matches.