TrainingBriefs® Beware of Personal Opinions

In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.

Tension, anger and frustration can get in the way of productivity and customer service. The key is to handle these types of situations so that your team/staff can continue with respectful, productive, working relationships.