TrainingBriefs® Change? No Thanks!

Confronting someone who isn’t flexible can feel exasperating. That’s why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!

In this course, you’ll observe a manager who is frustrated with one of her employees who refuses to implement changes in procedure. As you work through the course, ask yourself how this employee created a difficult situation in the workplace.