What to Say When – Conflict Resolution Series: Someone Breaks a Commitment

When a co-worker breaks a commitment with you, it can cause inconvenience and irritation. It’s important to discuss the impact the first time, so there won’t be a next time. A broken commitment can creates a negative impression. You may feel let down and possibly angry. Learn how to look beyond your personal feelings when handling this situation. In this course, we’ll discuss how to use a direct yet courteous approach to get your co-worker to honor commitments with you.

Acquire the tools to explain to a co-worker the impact a broken commitment had on you, in the hope that they’ll deal with you more considerately in the future. Complete the course quiz with a score of 80 percent or higher and receive a certificate of completion.