Service Simulations: Les Miserables – Demonstrating Confidence in Your Organization on Customer Calls

When a customer complains about your company’s policies, what should you do? Learn how to handle these types of negative calls appropriately. While it can be tempting to agree with a customer when you sympathize with their complaints, it’s important to represent your organization in the best light. Learn how to demonstrate confidence in your organization and pursue a positive resolution to the call. This course is part of the interactive ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. These scenario-based courses provide practical tips and techniques for customer service representatives. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.