Service Simulations: Top Gun – Take Ownership and Ensure Customer Confidence

Learn the skills required to address your customer’s issues and take proper ownership. This detailed course will help you inspire customer’s confidence in both you and your organization. We’ll offer fundamental techniques to help you identify what customers need to see from you. You’ll also learn how to calmly reassure customers that you’re able to help them. By the end of this course, you’ll be prepared to effectively address your customer’s issues with confidence. This course is part of the ServiceSims Challenge Series and provides interactive simulations that will help you understand the proper way to respond to difficult customer situations. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.