What to Say When – Conflict Resolution Series: Someone Criticizes You

It’s easy to respond to criticism emotionally because sometimes it does feel personal. Employ our 3-step process to help you respond to criticism more objectively and effectively. When you learn how to calmly respond to criticism, resolving workplace conflicts becomes straightforward. By removing emotion from the situation, you’ll be able to cut to the crux of the issue. In this concise course we’ll teach you a simple, 3-step process that will help you deal with criticism in a constructive way.

Learn to defuse emotion and deal with criticism in the workplace. Complete the quiz at the end if this course with a score of 80 percent or higher and receive a certificate of completion.