Service Matters: Is the Customer Always Right?

The customer is always right, if only in his or her own mind. Learn how to acknowledge this and focus on solving issues instead of assigning blame. In this course you’ll listen in on the discussion of 6 seasoned, successful customer service providers who explain why it’s so important not to play the blame game. You’ll learn the importance of conveying the word “No” without ever saying it. In reality, a customer is not always right but with a positive approach, you can help resolve the issue and keep the customer. The panel also discusses how empowering a customer support team can contribute to a company’s service-based culture of success.

This course is part of the Service Matters Roundtable Series. Tips from the panel of experts will help you to excel in a customer service role. Pass the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.