Service Simulations: Raging Bull – Calls with Angry Customers

Faced with a rude, abusive customer? Learn strategies to handle an angry customer with care and diffuse the situation for the best possible outcome. We’ll provide you with tools to address angry customers and techniques to steer the call towards a positive outcome. You’ll learn how to respond to an irate customer without being subjected to verbally abusive behavior. This course is part of the interactive ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. These scenario-based courses provide practical tips and techniques for customer service representatives. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.