Service Matters: Excellent Customer Service – Natural or Learned?

While some people are naturals, it is possible to learn how to provide exceptional customer service. Discover the traits you need from a panel of customer service superstars. For this course we surveyed hundreds of customer service representatives and assembled 6 individuals from various backgrounds to discuss their profession and what drives them. You’ll hear their theories on natural versus learned customer service excellence, and gain insight that will give you the confidence you need to success in a service role.

This course is part of the Service Matters Roundtable Series. Feedback from these experts will show you how hard work and the right attitude will take you far. Complete the course quiz at the end with 80 percent or higher and receive a certificate of completion.