Service Matters: Handling Bad Days

How you handle customer service when you’re having a bad day can influence a customer’s lasting perception of your organization. Explore how to be your best, even on those rough days. Listen in as 6 “service superstars” share how they manage their attitude on bad days and ensure their emotions don’t negatively impact interactions with customers. While it might be a bad day for you, it may be a customer’s first interaction with the company so it’s important to get off to the right start. Learn how these seasoned customer service providers use compartmentalization techniques, grounding methods, and establish emotional balance with humor to ensure their customer service and support is stellar every day.

This course is part of the Service Matters Roundtable Series. Tips from these experts will help you to excel in a customer service role. Pass the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.