Service Matters: Demonstrating You Care

Demonstrating to customers that you truly care is important. Learn as a panel of 6 seasoned “service superstars” share how they show their customers they care. This course uncovers the secrets of top customer service providers, so you and your organization can benefit from their success. Panel members discuss how caring is the key to providing great customer service, both in-person and on the telephone. How will customers know if you care or not? This short course outlines the right questions to ask to show your genuine concern. It also illustrates the value of listening to your customer to determine their needs and make their wishes a reality.

This course is part of the Service Matters Roundtable Series. Tips from these experts will help you to excel in a customer service role. Pass the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.