Service Matters: Taking Ownership

Ownership in a customer service role involves a commitment to resolving customers’ needs and recognition they’re counting on you. This course demonstrates how your role impacts your company’s bottom line. You’ll learn that as a customer service provider and someone who cares, you need to be reliable and personally ensure follow-up until a problem is successfully resolved. This behavior lets the customer know that you’re accountable and that you truly care, and it helps to build customer trust with your company. By the end of the lesson you’ll discover that the most successful customer service providers are those that take personal ownership of their customers’ requests and concerns and translate them into customer loyalty.

This course is part of the Service Matters Roundtable Series. Tips from these “service superstars” will help you to excel in a customer service role. Pass the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.