Service Matters: Building Rapport

Establishing rapport helps customers trust you and your company. This course discusses how opening conversations build trust, and what you can do so future interactions cement that trust. For this course we assembled a panel of 6 “service superstars” to discuss effective ways you can build rapport. You’ll learn several field-tested techniques that customer service providers use to ensure customer confidence. Successful service providers create trust and build rapport with customers from the first few seconds of a conversation. We’ll detail the importance of listening and how note taking can personalize future interactions and make customers feel valued by the company for the long term.

This course is part of the Service Matters Roundtable Series. Tips from these experts will help you to excel in a customer service role. Complete the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.