Telephone Doctor Customer Service: 09. An Attitude for Service

This awareness program helps viewers understand that a great attitude isn’t something that magically happens. It’s a choice that’s made in advance.

Have you ever wondered what makes some people seem so positive or upbeat while others seem so negative? The goal of this course is to identify the keys of how to maintain a positive mental attitude.

Participants who have successfully completed this course will understand the seven keys to a positive mental attitude, gain insight into how mental attitude influences every aspect of life and apply the keys to various workplace and personal instances demonstrating a positive mental attitude.

This training is ideal for call centers, call center training, CSR, CSRs, customer service reps, customer service agents, associates, customer service advisors, customer success, customer service associates, help desk, guest services, help desks, tech support, technical support and other customer facing team members.