Telephone Doctor Customer Service: 03. Questioning Techniques

This course introduces seven types of questioning techniques and illustrates how and when to employ them.

As service providers, we often find ourselves playing the role of problem solver for our customers. The most effective problem solvers are those who have mastered the art of asking questions. The goal of this course is to provide you with the techniques to expand your ability to determine the customer’s needs, thus becoming a better problem solver.

In support of this goal, participants who have successfully completed this course will have demonstrated the ability to state the importance of the relationship between effectively determining the needs of a customer and providing excellent service to customers, and recall and apply the techniques for improving questioning.

This training is ideal for call centers, call center training, CSR, CSRs, customer service reps, customer service agents, associates, customer service advisors, customer success, customer service associates, help desk, guest services, help desks, tech support, technical support and other customer facing team members.