Management Skills: Delivering Feedback – Fixing Performance Problems

There’s a right way and a wrong way to deliver feedback. In this course we’ll examine what makes constructive feedback effective and how it results in better performance. We’ll cover the C.E.D.A.R. model of engaging employees through feedback. This model enables you to clarify your expectations, explain what you see as an issue, discuss the problem, agree on a plan to fix it, and review the outcome. This straightforward method involves treating people with respect and knowing when to listen.
This detailed course outlines the proper procedures for giving effective feedback. It also illustrates how failing to give proper feedback can lead to further problems. Complete the quiz at the end with 80 percent or higher and receive a certificate of completion.