Essentials for Front of House Service: Handling Accidents

Accidents happen in the dining room. Whether caused by a team member or a guest, they are to be expected. True emergencies are different from typical accidents, but both deserve the same level of professionalism, attentiveness and action on your part. The guests will take their cues from the FOH staff. In any of these situations, what is the most important thing to remember? Tune in and found out in this course.