Growth Mindset: Ask Before Telling

Most coaches and managers hate giving critical feedback, even when it’s the right thing to do. You probably try to get the timing just right, adjust your tone of voice, and consider their personality before delivering your critiques. But did you know there’s a simple way to make your feedback more effective and keep an employee from getting defensive? In this course, Justin Su’a, Head of Mental Performance with teams in the NFL and MLB, describes the simple advice he gave to Rays manager, Kevin Cash. You’ll learn Justin’s strategy for giving effective feedback and analyze your experiences giving feedback to find out if this tip could have changed the outcome. Finally, you’ll learn how improving one individual’s performance can impact the whole team. After this course, you’ll have a proven strategy for more effectively identifying the challenges of your team members and compassionately correcting their behavior.