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First Call Resolution: First Call Resolution: Overview

Learners are taught how and why FCR is so important in a call center environment, how it can affect processes and products, and reduce call volumes and repeat callers. It also looks at the positive impacts FCR can have on the company and learner.

Información adicional

Audio Languages

Content Style

Primary Competency

Content Features

Course Text Languages

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Subtitle Languages

American English, Canadian French, Latin American Spanish

Seat Time