Handling Difficult Conversations

Are you among the 70% of employees who shy away from difficult conversations at work? Whether you’re giving feedback or discussing pay raises, mastering these interactions is crucial for maintaining a healthy work environment. In this course, you’ll explore the nuances of difficult conversations, including why they’re challenging and the high stakes involved. First, you’ll analyze the reasons these conversations can feel daunting and the potential impacts of avoiding them. Then, you’ll develop strategies for preparing and conducting these conversations with empathy and clarity. Finally, you’ll learn effective follow-up techniques to ensure ongoing positive relationships and outcomes. After this course, you’ll have the tools to handle difficult conversations confidently, ensuring they lead to constructive results and enhanced workplace dynamics.