Soft Skills for Call Center Staff: Upselling

This course is a valuable resource for call center representatives aiming to improve their upselling skills. The course emphasizes the importance of building rapport and establishing trust with customers before suggesting additional offerings. It highlights the significance of engaging in friendly and natural conversations, actively listening to customer cues, and tailoring upselling suggestions based on individual preferences. The course will take around 7 minutes to complete and is designed for use on desktop, laptop, mobile and tablet.