The Psychology of Complaints

A great deal of communication happens unconsciously. That’s why it’s essential to understand why customers communicate as they do to effectively handle their complaints. In this course, you’ll explore the Ego State Model. You’ll also discover the differences between Parent, Child, and Adult ego states. After this course, you’ll have strategies to address customer complaints at your company successfully.

This course is part of the Handling Complaints Pocketbook series, a series that provides tips and strategies for managing customer complaints.