Handling In-Person Complaints

Today’s consumers value excellent customer service. That’s why it’s important to have a plan for handling in-person customer complaints effectively. In this course, you’ll explore a six-step process for managing complaints. You’ll also discover methods for communicating with angry customers. After this course, you’ll have strategies to resolve issues and meet the needs of challenging clients.

This course is part of the Handling Complaints Pocketbook series, a series that provides tips and strategies for managing customer complaints.