Measuring Customer Service

How do you measure up in providing exceptional customer service? Discover the secrets of delivering excellent service that leaves an impression on customers’ hearts and minds. In this course, you’ll challenge the status quo as you discover how to set standards for outstanding customer service. You’ll also learn how to effectively gather customer feedback and discover their level of satisfaction through surveys. Finally, you’ll test your customer service through an evaluation program through the powerful technique of a mystery shopper program. After this course, you’ll have the skills and knowledge to tune into your customers’ needs, creating a community of delighted customers who serve as ambassadors for your business!

This course is part of the Customer Service Pocketbook series, a series that provides tools and techniques for ensuring the customer comes first.