Developing Great Customer Service Skills

Excellent communication skills are essential for delivering exceptional customer service. In this course, you’ll explore the importance of effective communication for providing great customer service. You’ll also explore effective communication strategies and how to use active listening to better understand customer needs. By the end of this course, you’ll be equipped to deliver outstanding service to all customers.

This course is part of the Customer Service Pocketbook series, a series that provides tools and techniques for ensuring the customer comes first.