Communication Skills for Handling Complaints

Do you ever find yourself feeling unsure or intimidated when faced with a dissatisfied customer? Skilled communication is the key, especially when it comes to handling complaints. In this course, you’ll assess your ability to listen to a customer with a complaint. You’ll learn to avoid common pitfalls of verbal communication and recognize the value of staying upbeat. Finally, you’ll discover tips for maintaining positive nonverbal communication, even in challenging situations. After this course, you’ll be ready to handle any customer complaint with ease and professionalism.

This course is part of the Handling Complaints Pocketbook series, a series that provides tips and strategies for managing customer complaints.